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PT Hub vs. Exercise.com’s All-in-One Fitness Business Software


Manage and Grow Your Fitness Business Better with Exercise.com. Learn more below.

My PT Hub vs Exercise.com. Choose Exercise.com’s All-in-One Fitness Business Management Software. Review our head-to-head My PT Hub software comparison and see for yourself. Get a custom web and smartphone app designed for your brand with additional customization available throughout your custom-built software. Grow your business, turn leads into clients, and increase revenue. 

The online training segment of the fitness industry is growing at an incredible rate. So too is the marketplace of software for personal training and gym management with each provider seeking to stand out based on a unique feature, a long list of capabilities, or simply the cheapest monthly price.

With all of the choices out there, it’s crucial for trainers and gym owners to thoroughly examine their options. After all, your brand’s success could depend on how well the software matches your service and the quality of your clients’ experiences when interacting with the platform.

In this review, we’ll go in-depth on My PT Hub and cover everything you need to know beyond the company’s marketing. See how well it fits your business needs and learn how it stacks up against the Business Management Software from Exercise.com.

My PT Hub Company Overview

My PT Hub is a web-based platform for personal training and member management owned by FITII LTD in Brighton, UK.

The company was founded in January 2015 and, according to their LinkedIn page, is operated by twelve executives and employees. Further information on the company is a bit hard to come by and no accurate figure of annual revenue seems to be available publicly.

According to their website, My PT Hub is used by upward of 70,000 trainers for managing face-to-face and online clientele.

My PT Hub Features vs Exercise.com

My PT Hub has an attractive, well-designed sales webpage which boasts the software’s many features, but it’s the execution that counts! Professional trainers are looking for more than just a long list of features; you need a software solution that fulfills your unique needs and adds value to your services.

Exercise.com understands that the lives of fitness professionals are unique and that you deserve software that works with you. Our vision is simple:

To build an all-in-one fitness business management software that inspires fitness professionals to think big when it comes to growing their businesses, and motivates exercise enthusiasts to pursue their fitness goals by logging one workout at a time.

A recent review of Exercise.com had this to say:

“For a while now, we have been looking for a great way to provide an all-encompassing experience for basketball players. The customization features of the web platform and custom-branded apps have allowed us to do that, creating the perfect marriage between our expert content and all of the really cool features that help separate us from the rest of the competition.” – Kyle Ohman, Basketball HQ

By working with a seasoned advisory board of fitness experts, our world-class development team has built design features that businesses want and need the most.

It’s time to see if My PT Hub is up to the task.

– Fitness Business Management

I bet you’d rather be spending your time working on growing your business. That’s why we’ve developed our All-in-One Fitness Business Management (FBM) software. How many more clients could you onboard, engage, and retain if you had an easy to use software to schedule and book clients? Plus what if that software was built into the same platform you use to build workouts, sell plans, and deliver assessments?

  • No more learning a dozen different software to run your business.
  • No more teaching a bunch of different systems to your staff.
  • No more confusion and fractured experiences for your clients.

It’s the same unified experience for your staff and clients from web to apps.

FBM will empower you to track visits, book classes and sessions, engage your clients with recurring appointment reminders via email and text, and provide calendar integration with google and apple for easy management. With FBM’s calendar, you can also sort by:

  • Trainer
  • Location
  • Service
  • Recurring
  • Time
  • Availability

Appointment setting and reservation platform

 

I know accepting payments securely and easily takes a lot of time, especially using one software for booking, another for workouts, and another for payments.

That’s why we came up with a Fitness Business Management (FBM) software where you can access all of your payment tools in the same custom-branded web and mobile apps, so that professionals like you could spend less time tracking down failed charges, taking payments, and managing payment details and have more time for growing your business.

FBM makes it easy to set up packages for your training where clients can pay a one-time or recurring price with cash, check, or credit card. Plus accept direct deposits and allow online purchasing of packages — all in one easy to use software.

And you’ll have sales and business reports for all your clients, classes, and workout packages to make managing your business easy. Never worry about sales, staff, clients, or data logged falling between the cracks with reporting at your fingertips in your custom web and mobile apps.

Managing a staff of any size is time-consuming but FBM saves you time with assignable staff roles, so you can put staff management on autopilot.

Plus all your reports can be run in a single software. No more safaris for which software has which reports. Exercise.com’s Fitness Business Management (FBM) software makes reports easy — sales, business, appointments, class, and payroll reports all in one place. Plus you can also sort reports by:

These reports empower you to have your finger on the pulse of your business and if you’re bringing on new trainers you’ll know how much to pay staff based on commissions.

For your business’ marketing, automate your efforts by connecting to MailChimp, ConstantContact, ConvertKit, Zapier, Google Analytics, & Facebook Pixel. Are you catching the pattern?

  • Implement systems that save you time
  • Have all your management tools in one software
  • Manage your business from anywhere

Now you might be able to do these things on your own, but that’s the hard way. Building software is expensive and can take years.

– Custom-Branded Web & Smartphone Apps

Custom app for MBSC

With a My PT Hub account, users are offered some very basic customization from the beginning with the option of receiving a higher level of personalization for an additional fee.

Basic customization allows you to upload a company logo, change the mobile and web apps’ header color, and add an accent color. For the additional customization set-up fee ($59-$79 depending on subscription tier) the company provides a couple of upgraded features:

First, your mobile app will be given a custom app icon which appears on your client’s home screen to replace the default My PT Hub logo. The second benefit is exclusive to Android users – for those clients, the app appears under your brand name in the Google Play store. From their perspective, they’ll be downloading your app, but that will not be the case with iPhone owners.

According to the company, they are not able to extend this benefit to users downloading from the App Store on an Apple device because of some technical limitation.

By comparison, custom-branding available from Exercise.com goes much more in-depth. No matter where your clients download the app, they will find it and download it under your company’s name adding greatly to the perception of quality they’re getting with your service. Additionally, we truly personalize the function of your app beyond just colors and logo.

Whether customized or not, the functionality of My PT Hub’s app and its resultant user rating are cause for concern to any prospective customer. In the App Store, My PT Hub is rated 3.1 out of 5, which on the surface seems fairly average, but here’s the issue:

Opinions about the app and company are extremely polarized, users tend to rate the app either 5 stars or 1 star with a nearly 50/50 split. Very few ratings fall in the middle ground indicating that users either had a great experience or a horrible one.

While complaints about technical issues are most common, there is an alarming number of users who feel they were downright scammed by the service or received abysmal customer service.

App Store reviews for My PT Hub

Custom-branded apps developed by Exercise.com, on the other hand, have achieved an excellent reputation amongst our customers like renowned strength and conditioning coach Tony Gentilcore who said, “My custom-branded apps have made my life easier and helped streamline my online training, which in turn has transformed into a pretty awesome additional revenue stream for me and my family.”

Custom Exercise.com App SS

– Workout Creation and Delivery

When it comes to building workouts within My PT Hub, the poor interface and efficiency may leave many trainers longing for their trusty spiral-bound notebook.

While a patient trainer can get the job done, the experience will feel clunky and unintuitive, far from the expectation of a time-saving, streamlined tool. The first thing one might notice is the sheer amount of on-screen space that is wasted with spread out text and number entry points.

Here’s the My PT Hub interface (top) compared to the workout creator from Exercise.com (bottom):

My PT Hub
Workout creation interface in My PT Hub software

Exercise.com
Workout creator interface in Exercise.com

When viewed on a desktop computer, the interface used to input a single exercise in My PT Hub takes up nearly the entire screen. By contrast, the Exercise.com interface is compact and efficient but allows users to expand each exercise as necessary to edit the finer details of tempo, variation between sets, and additional notes.

Another key factor in any software’s workout creation system is the exercise library. Most platforms these days come with a substantial collection of built-in exercise options complete with demo videos, categories, and descriptions.

In an effort to stand out, My PT Hub advertises a humongous library of over 7,500 exercises, a number which would blow away all competitors… if it were true.

The reality is that My PT Hub’s library is full of duplicate exercises which artificially inflate the number beyond reason. Take a look at some of the results under the search term Goblet Squat:

an example of My PT Hub duplicating the same exercise in their library

By taking advantage of slight changes to the wording, some as small as adding the letter to pluralize a term, My PT Hub multiplies a single exercise into several. This is a pattern that is repeated throughout many searches for essentially any subject. In other examples, the exercises are exact duplicates letter-for-letter:

Example of duplicate exercises in My PT Hub library

This not only debunks their claim to feature 7500+ exercises, it calls into question the company’s transparency and ethics when they advertise what they know to be false.

Exercise.com’s video library, however, is full of in-depth videos. No filler. No fluff. Plus you can add your videos into a custom library.

– E-Commerce / Point of Sale

Billing and payments in My PT Hub take place through a system they call Packages. After selecting this tab on the taskbar, users will be prompted to connect a Stripe account to begin the set-up process.

Our software at Exercise.com offers simple and secure payment processing for one-time transactions, recurring memberships, and your digital products like Ebooks. You can set your service to push out new workouts and plans automatically when clients make a purchase so you can make money without lifting a finger.

Paul Fabritz, coach to some of the top talent in the NBA, saw incredible revenue growth after implementing Exercise.com’s Business Management Software at PJF Performance:

“I sold a workout program and matched my yearly salary of in-person training within two weeks of selling to my community!” – Paul Fabritz

PJF Performance screenshot collage

Here are a few more examples of fitness professionals and how they sell workouts.

  • Gym to celebrities like Ryan Reynolds – Don Saladino – sell single workout plans.
  • Gym to athletes like Jordan Spieth – AMPD Performance – sells single workout plans and delivers custom programming.
  • Gym to NBA pros like James Harden – PJF Performance – sells single workout plans and delivers automated monthly programming.
  • Barbell Physio offers a database of workout plans for a membership.

Barbell Physio Annual Subscription

  • Madeline Moves offers a workout of the day membership and runs workout challenges.
  • Personal Trainer – Dean Somerset – offers individual programming.

http://www.exercise.com/

Grow and manage your fitness business better with Exercise.com

– Performance Assessments

Assessments are one thing that My PT Hub gets right with some great features; but be prepared to fork over an additional cost to fully utilize them. This will require a subscription to the third-party platform, Archon Combine.

Exercise.com takes assessments a step further with the capability of automatically delivering workouts based on your client’s answers about their health or performance. A new client can purchase your service, complete their assessment, and immediately be onboarded into the appropriate training plan, all automatically. The best part? You don’t need to pay a third party for these benefits.

Many gyms and coaches utilize Exercise.com’s Performance Health Software to improve client engagement and retention. With the ability to schedule automatic delivery of assessments throughout the client’s training, they’ll stay more motivated to improve and see real data on the benefits of your program.

http://www.exercise.com/

– Client Engagement

When it comes to communicating with your clients in My PT Hub, the software provides all the expected features. You and your client can send direct messages within the app.

On top of basic messaging, an awesome engagement feature of Exercise.com software is the ability to host Workout Challenges which connect your in-person or online clients to build adherence and consistency. It can even generate Leaderboards to show top performers from all your participants and fuel their motivation.

http://www.exercise.com/

Exercise.com custom brands your platform and allows you to build and create your community of clients both in the gym and virtually. You can sell single workout plans, automated workout memberships, workout challenges, and deliver individual training.

Exercise.com’s software also makes online appointment and class booking easy. You are also able to efficiently schedule, view, and manage all appointments and classes.

Great client engagement leads to great client retention. By utilizing the client engagement features offered by Exercise.com, you’ll be able to reach more clients, convert more leads, and keep your current clients happy and motivated.

– Automation

Automating parts of your service is a must if you are going to make online training viable and profitable. For all clients, My PT Hub sends automatic emails and push notifications to clients anytime their training is updated.

Want to get even more out of automation? With Exercise.com you automatically send clients new workout plans, videos, and assessments as well as communications like workout and appointment reminders.

The ability in our software to automatically send assessments and have those assessments generate your client’s workout plan means you can provide clients with training that evolves as they do. For example, Exercise.com sends your client their initial fitness assessment based on your specifications and sets them up with the best program for where they are now.

You can have another assessment sent automatically every 2 months which will test their progress and adapt their training program accordingly. Your client keeps making gains while you’re free to keep advancing your business.

Automation Screenshot

My PT Hub Pricing

My PT Hub utilizes price tiers where cost is dependent on number of clients and what features you need.

The free version is the most limited and serves as an extended trial of sorts for those who are undecided about whether the software is right for them. My PT Hub may also be making use of this as a strategy to boost their user count:

When trainers sign up for the free 30-day trial, their account automatically downgrades to the bare-bones free version when the trial has ended. Because it is free, these users who have decided not to become paying customers do not go through the cancellation process which requires contacting customer service.

My PT Hub, therefore, can continue to count these among their active account holders. Thus, My PT Hub claims to be one of the most popular PT platforms with over 70,000 users. A similar strategy and outcome are used by the competing company, Trainerize.

Top Direct Competitors

My PT Hub’s biggest competitors in web-based training and nutrition software are:

  • Exercise.com, offering the most complete customization of your smartphone and web-based apps. Our software is an all-in-one solution for online and in-person training and business management.
  • Trainerize, a similar low-cost platform but with a wide array of integrations with outside services to provide additional convenience.
  • TrueCoach, which features a great workout builder system but lacks payment processing and app customization.

The Bottom Line: Pros and Cons

Choosing the right software to run your business can mean the difference between success and failure, but it doesn’t have to be a hard choice because Exercise.com just makes everything easier.

– My PT Hub Cons

Performance Assessments may be the best feature within My PT Hub but are provided by an outside company, Archon Combine, which users must pay an additional fee to integrate with. Trainers wishing to use Archon Combine can just subscribe to it on their own.

What’s more, there are multiple causes for concern about the company’s ethics stemming from their exaggerated claims about their exercise library and number of users and the many complaints users have made about unapproved charges.

The price-point is the most attractive part of My PT Hub but it seems to be a classic case of “you get what you pay for”. While the company has a nice-looking website boasting the software’s many features, the façade falls apart when it comes to the actual execution and how the company operates from a customer service standpoint.

In terms of full customization, workout creation and delivery, a wide range of automations and integrations, My PT Hub simply does not stack up to the features offered by Exercise.com’s all-in-one business management software.

– Exercise.com Pros

Exercise.com is an all-in-one fitness business management software that actually delivers. We build your web and smartphone apps with your brand in mind. It’s your app, your software, and your brand front and center.

The benefits of signing on with Exercise.com include:

  • Fully customizable management software
  • Always integrating and updating components from our advisory board of fitness professionals
  • Custom workout library, workouts, challenges
  • Plentiful automation features
  • E-commerce system built to increase your revenue
  • Fully adaptable to your needs as a fitness professional

Exercise.com’s all-in-one club management software handles everything you need to thrive as an industry professional with ease.  Fully customized to you and your brand, it’s only fitting that your custom business software would be developed by the team at Exercise.com.

If you need custom features, easy integration, and engaging performance health software, contact us today for a demo. Our world-class dev team will work with you to create software for your business that not only works but that works well.

Frequently Asked Questions

Find answers to the questions fitness professionals are asking about Exercise.com

– Who are you guys, anyway?

The team at Exercise.com solves a major problem — how to grow your business without wasting time and losing money. We work with the real, confident decision-makers — the best of the best — like James Harrison (Steelers great), Don Saladino, D1 Training, Fairchild Sports Performance, and Freestyle Connection — and offer our all-in-one fitness business software to simplify managing your business.

– What sets you apart from your competitors?

We turbocharge your business with our all-in-one fitness business software that’s custom branded for your business.

  • Efficiently schedule, view, and manage all appointments and classes — including by trainer, location, and service — with easy options for scheduling recurring events and availability.
  • Save time creating workouts with our simple workout plan creator and exercise manager and built-in integrations, tools, and more.
  • Sell your training three ways – group subscriptions, individualized training, and single workout plans – to increase revenue inside and outside your training walls.
  • Take clients through your custom assessments to automatically deliver personalized workouts based on the data important to their success.

– Why not pay for custom development?

So many things could go wrong when building custom-branded apps. It’s also expensive, takes years to develop, and requires trust with your developers. We have a proven track record delivering apps for top trainers around the world and remove the risks present when doing it on your own.

– What if I’m not technical?

You don’t need to be. Our dev team will build your custom-branded apps and take care of all the technical stuff so you can focus on what you do best.

– What if I don’t have a following?

Engaging the followers you have is paramount because you can instantly convert engaged followers into paying clients with your all-in-one fitness business software.

– Is it hard to set up?

No, it’s very easy. All you need to do is follow our success team’s proven process. We will deliver your custom-branded, all-in-one fitness business software, and you can do what you do best!

– What if I wait to implement this solution?

If you wait, you will leave a lot of opportunity on the table to save time as you scale and manage your business with all-in-one software to engage and retain your clients. Whether you’re looking to bill customers on a recurring basis, single session, or package basis, do it all with a fully integrated, secure platform that can support in-person and online payments. This is a high-quality problem to solve. You shouldn’t wait to solve it.

– What exactly do I get?

You get all-in-one fitness business software that does everything you need. No more having one software solution for doing personal training, another for booking and scheduling, something else for client assessments, and yet another pricey subscription for marketing and client communication.

And then there are custom-branded iOS & Android apps. If you’re tired of paying too much for too many moving parts, stop the hacks and demo the Exercise.com all-in-one fitness business software today.

This all-in-one fitness business software will save you time running your business, handle everything in one place, provide endless opportunities to engage and retain your clients, and allow you to sell workout plans.

– Will this really work for me?

Yes. We have a proven track record with fitness professionals like Ashley Borden, Just-Train, PJF Performance, Madeline Moves, and Fit Thrive. Our all-in-one fitness business software will allow you to grow your business as much as you want.

– What are the next steps?

The next step is simple. Click “Book Demo” on the header of this page and schedule a call with one of our team members.

– Will this integrate with my other software?

Our software integrates with a variety of other software including Zapier, Stripe, YouTube, Vimeo, MailChimp, MyFitnessPal, ConvertKit, and more. But we also can custom build integration to power your business.

– What if I don’t have the budget?

This is an all-in-one fitness business software that allows you to grow your business as much as you’d like. You should strike while the iron is hot by investing in a workout platform that will help you scale your business, earn more revenue, retain and engage your clients, and save you time running your business.

Hopefully, you see the benefit of not waiting to have a system and software in place that allows you to manage and grow your business for years to come.

What features are most important for your business?

If you’re ready to grow and manage your business with a software that can be customized to your business, book a demo with Exercise.com.



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